Operators' Zone
Regional Emergency Management Operator Avondale, PA	Supporting You   Lifetime Operator Support We will support your operation remotely via telephone, email and the Internet during the time you own and operate your system. This service comes with all our radio stations, signs and other products. Call 616.772.2300 and press 5, between 9:00 am and 5:00 pm Eastern Time. After hours, press 8 to page a technician. Or, email us 24 hours a day. You will receive a response within 24 hours of the next business day. For computer-based audio control assistance, call 616.772.2300 and press 5 between the hours of 9:00 am and 5:00 pm Eastern Time to have one of our technicians work with you online. We supply a one-year equipment warranty on new products, services and workmanship, extendable to any term you desire. Note:  Warranty periods for preowned/reconditioned products may vary and will be stated on associated quotations. Additional Training Provided with installation of many of our products is on-site operator training; You can also schedule additional onsite or remote training at your convenience for a small charge. Inquire to find out more (email form). Replacement Manual If you need a replacement instruction manual for the system you are operating, we have one archived for you. Email us to request a replacement. Join the AAIRO Club The American Association of Information Radio Operators (AAIRO) is a non-profit organization of operators, licensees and others who support information radio stations. Membership is free. AAIRO's function is to link operators to best practices, news and updates regarding the technology so members can speak with one voice to regulatory agencies and related associations. Membership comes with no-charge general-message recording services from Information Station Specialists [see below]. See who belongs and how to join. In the News Sign up for The Source, a periodical dedicated to keeping operators abreast of new and unique applications for information radio and signage technology, FCC rule changes and other matters that are relevant. Sign up here. And here is a link to the latest issue and an archive of past newsletters. Your Broadcasts   Permitted Content An easy formula for determining broadcast content per FCC Part 90 rules. Professional Recording Services How to have messages recorded professionally for your station’s broadcasts. This service is free for members of AAIRO for general messages (See above). NOAA Weather Radio Outages. Did you know the National Weather Service (NWS) has a way for you to report if your National Weather Radio Station is off the air or experiencing quality issues? Click here to go to a spot on the NWS website to report problems. Station Improvement Ideas   Consider upgrading for your information radio station to be state of the art. Ongoing Station Maintenance   Maintenance Checklist Instruction Manual - request another copy Rent a Station for Temporary Use Repair Order Form pdf. Download and complete the preceding form. Place it in the package with your equipment and send to us at the address indicated on the form. Signal Measurement Receiver a simple device we provide with your station, so you can monitor the signal to ensure FCC compliance. If your station is older, you might need one. TechTalk   Answers to Frequently Asked Questions Audio Control Methods Audio Distribution to Synchronized Radio Stations / Wireless Audio Control Case Studies Digital Message Player Operating Instructions for IP.76 (email request for most current manual) Digital Message Player Operating Instructions for NX.8.R. ENcast Emergency Notification Broadcasts for Text-Based Alert Messages Automatically FCC Limitations on Travelers' Information Stations Glossary of Radio Terminology Groundplanes Information Radio Newsletter Specific Area Message Encoding Signal Penetration Skywave Streaming Broadcasts to the Internet Wattmeter Instructions to tune the station's antenna and to determine if the antenna and transmitter are working properly (by allowing the measurement of the system's forward and reflected power). Other Operators   American Association of Information Radio Operators The AAIRO is a non-profit organization of operators, licensees and others who support information radio. Membership is free. AAIRO's function is to link operators to best practices, news and updates regarding the technology so members can speak with one voice to regulatory agencies and related associations. Membership comes with no-charge general-message recording services from Information Station Specialists. See who belongs and how to join. Alert Stations across America See a state-by-state listing of emergency advisory radio stations across the country Visitor Info Stations See a listing of national parks that have used our technology and how they use it. See also first-person accounts by interpreters on why and how they use information radio station.