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Related Links
Glossary of Radio Terminolgy
Operator's Zone
Planning Guide
Services to Help You Get Started and Keep Your System Up and Running
Planning Assistance

We can help you brainstorm ideas for your product application. Email Bill Baker for assistance (or phone 616.772.2300 x102). Bill can also provide formal system quotes and set up personal webinars to help you evaluate products and applications. See Typical Planning Steps.

FCC License Application

If your station requires a FCC license, we provide everything you need to obtain it. Our services include a frequency search, filing of applications, tracking, notifications and any temporary licenses or changes that may be required. See this webpage for details.

Project Management

It's easy to learn the status of your project. Just email (or call 616.772.2300). We will provide planning and timeline details for your system's production, shipping, installation and training throughout the project's duration.


Whether you propose a turnkey project or shared installation assistance, we are at your disposal. We can even provide an equipment package that you install yourself with instructions. See our Installation Services webpage.


Provided with installation of your station is operator and maintenance training. And, you can schedule subsequent onsite (or online) training at your convenience. Once you are on the air, we provide online news and technical tips continually.

Lifetime Support Promise     

We support your radio system remotely via phone and email during the entire time that you own / operate it.

Phone - Call 616.772.2300 and follow the prompts. For our emergency hotline, press 3 to reach a technician.
 - Send an email message to us, 24 hours a day. You will receive a response promptly.

We also supply a
one-year equipment warranty on new products, services and workmanship. The warranty is extendable to any term you desire. Warranty periods for preowned / reconditioned products might vary and will be stated on associated quotations.

Professional Broadcast Recordings

Broadcast recordings that are general in nature are free, if you are a member of AAIRO (join at You can also ask us to help you with event-related bulletin boards, seasonal or scenario-based messages for a nominal fee. Listen to the professional voices you can select to record your broadcast messages at our Recording Services webpage.

Rental | Repair | Replacement

For rentals, repairs and replacements, email us (or call 616.772.2300). Here's a link to our Customer Support Policy. We offer EventCAST rental stations for temporary applications, such as signal testing or special events.

Customer Reviews
Geoff Penna 
"I called the technical support number and got Product Manager Geoff Penna (above) right away. He was able to walk me through the issues and help me get the system up and running in a short time. I have to say he is a pleasure to work with and does an excellent job of dealing with the issues and customers.”
Bob Strickland
Mount Baldy, CA
Tom Coviak
Wyandotte, Michigan, emergency managers expressed grateful appreciation to Project Manager Tom Coviak (above) for his expert advice, when their primary station operator unexpectedly died. Over the phone, Coviak helped them quickly reinstate station operations.