Lifetime Product Support     

Customer satisfaction is very important to us, which is why we provide remote technical support 24 hours a day, 7 days a week, for the life of your Information Station Specialists system.

Phone:  Call 616.772.2300 and press 2, between 9 am and 5 pm Eastern Time. After hours, press 3 to page a technician.

Email: Send an email message to us anytime. You will receive a response within 24 hours and/or on the next business day.

For assistance with computer-based audio control systems:  Call between the hours of 9 am and 5 pm Eastern Time at 616.772.2300 (and press 2) to have one of our technicians work with you live online.

General Warranty

We warrant our new products against defects in workmanship for one year from the date the products are placed into service. Defective components may be returned prepaid to us for repair or replacement at no charge during the one-year warranty period. Damage that occurs after delivery, such as from lightning or other physical, electrical/digital sources, including improper use or abuse, is not covered by this warranty. The warranty is void should the configuration of components, hardware or software, including the total system, be modified (or modified with respect to the operating environment) subsequent to delivery.

This is the full and complete warranty for new products and services. We assume no obligation or liability for additions or modifications to the above warranty unless made in writing and signed by an officer of our company. We supply this warranty in lieu of all other warranties expressed or implied, including warranties of fitness of the product(s) for a particular purpose. In no event shall we be liable for incidental or consequential damage to the full extent that might be disclaimed by law.

Warranty periods for preowned / reconditioned products, might vary and will be stated on associated quotations.

Certain personal computer components, peripherals and software might have warranties that exceed our one-year warranty and might begin on the date of sale; for example, Dell-brand computer hardware has a three-year onsite warranty with next-day service.

Extensions

You may extend our general warranty beyond one year for an annual charge.

Also, service contracts are available after expiration of the warranty period that provide for prompt repair and replacement of defective components in the field. Inquire for pricing.

You may purchase repair parts from us directly. Beforehand, we might suggest diagnostic equipment they can use to identify defective components, which, typically, they would remove and return to us for immediate replacement or repair. See “Lifetime Product Support,” above, for how to contact us..

Exceptions

Preowned / reconditioned products’ warranty periods, if applicable, may vary and will be stated on associated quotations. InfOspot / Talking House Transmitters and Range Extender Outdoor Antennas and Tuners may be returned to us within 30 days from the order date (in original condition with original packaging); and customer may request service, replacement or a full refund (minus freight, shipping insurance and handling).

Return, Repair or Replacement     

Before return, you should email or call us (616.772.2300 x106) to obtain a Return Merchandise Authorization (RMA) number. We will not accept any service requests or returns without a RMA number printed on the box. Returns should be sent to . . .

Information Station Specialists
Returns Department - RMA # ______
3368 88th Ave
Zeeland, MI USA 49464-0051

Training Services

You may also request technical training at the time of system installation or by appointment.

(Left to Right) Tim Clark, Rick Harkins, Joe Lappin, Duke Rose & Alan Orovitz pose with the support tower before installation at Mount Mitchell State Park in North Carolina.